Please contact customer service at bodiesexperience@gmail.com, and All Bodies Shop will help resolve any questions, comments or concerns. Single Items sold in-shop can be returned and given full exchange 14 days after delivery day - full refund, only if product is damaged, torn or broken. Full refund cannot be given for Bundle Boxes. Another Bundle Box, that of purchase, will be resent or 50% coupon code can be provided for next purchase. Thank you, Gracias. Cinthia.